Contact
General Customer Service & Electronic Banking Support
If you are in need of assistance with online or mobile banking, resetting a password, or anything of an urgent nature, please call us at 304.379.2265.
7:00 am – 7:00 pm Monday through Friday
8:00 am – 3:00 pm Saturday
Contact Us Form
This form is not intended to be used to communicate anything of an urgent nature.
If you are in need of assistance with online or mobile banking, resetting a password, or anything of an urgent nature, please call us at 304.379.2265.
NOTE - The security of our customer's information is important to us. Please do not include any account numbers or secure information through our contact form. This form is only monitored during our business hours.
Report a Lost or Stolen Mastercard® DEBIT CARD
During Regular Banking Hours
304.379.2265
After Hours
833.660.0463
Dispute a Mastercard® DEBIT CARD transaction
Report a Lost or Stolen Mastercard® CREDIT CARD
Toll-free within the U.S.
888.999.2242
International
531.233.6197
If you’re traveling and your Debit Mastercard® will not work
When out of the country and in need of assistance, you can easily reach a specially trained Mastercard Global Service Representative who can help you 24 hours a day, 365 days a year, in any language.
You can call toll-free from over 80 countries worldwide. Some of the key toll-free Mastercard Global Service telephone numbers are:
Australia: 1-800-120-113
Mexico: 001-833-660-0463
Austria: 0-800-070-6138
Netherlands: 0800-022-5821
France: 0-800-90-1387
Poland: 0-0800-111-1211
Germany: 0800-071-3542
Portugal: 800-8-11-272
Hungary: 06800-12517
Spain: 900-822-756
Ireland: 1-800-55-7378
United Kingdom: 0800-96-4767
Italy: 800-870-866
Virgin Islands: 1-833-660-0463
For additional information or country-specific toll-free telephone numbers not listed above, visit our website at www.mastercard.com or call the United States collect at 1.636.722.7111